Modeling e-government processes using YAWL: half-way towards their effective real implementation
Belo, Orlando, Faria, José Luis, Ribeiro, António Nestor, Oliveira, Bruno and Santos, Vasco, "Modeling e-government processes using YAWL: half-way towards their effective real implementation" Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV2014), Guimarães, 2014/10/27-30.
Document type:
Conference Publication
Collection:
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Sub-type Conference paper Author Belo, Orlando
Faria, José Luis
Ribeiro, António Nestor
Oliveira, Bruno
Santos, VascoTitle Modeling e-government processes using YAWL: half-way towards their effective real implementation Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV) Publication Date 2014-10 Place of Publication New York Publisher ACM Press Pages 288-291 Title of Event Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV2014) Date of Event 2014/10/27-30 Place of Event Guimarães Language eng Abstract Today E-Government institutions face a lot of challenges related to the quality and effectiveness of the services they provide. In most cases, their users are more demanding, imposing new ways of acting and dealing with their needs, requesting often expeditious and effective attendance. Independently for their nature, we believe that such pertinent characteristics begin to be sustained immediately as we start to study and model E-Government processes. Modeling and simulation are useful tools on the assurance of the availability of E-Government services in many aspects, contributing significantly to improve processes implementation, ranging from their inception to their final software application roll-up and maintenance. In this paper we studied the use of YAWL -- a work flowing language -- for modeling E-Government processes, showing through a real world application case how it can help us in the construction of effective models that may be used as a basis for understanding and building the correspondent software applications. Keyword e-Government process modeling
conceptual modeling
workflows representations
YAWLCopyright Holder ACM Press Copyright Year 2014 Copyright type All rights reserved ISBN 9781605586113 DOI 10.1145/2691195.2691298 -
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