eGovernance and Online Service Delivery in Estonia
Meyerhoff Nielsen, Morten, "eGovernance and Online Service Delivery in Estonia" Proceedings of the 18th Annual International Conference on Digital Government Research (dg.o 2017), Staten Island, 2017/06/07-09.
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Sub-type Conference paper Author Meyerhoff Nielsen, Morten Title eGovernance and Online Service Delivery in Estonia Event Series Annual International Conference on Digital Government Research (dg.o) Publication Date 2017-06 Place of Publication New York Publisher ACM Press Pages 300-309 Title of Event Proceedings of the 18th Annual International Conference on Digital Government Research (dg.o 2017) Date of Event 2017/06/07-09 Place of Event Staten Island Language eng Abstract Estonia’s use of Information Communication Technology (ICT) in the public sector is regularly highlighted as an innovative model worth emulating. Despite this, research into the Estonian governance and inter-governmental cooperation model is limited, with most being 5-10 years old. In addition, recent literature reviews point to a limited understanding of technology use in public service delivery and the role played by governance, intergovernmental decision making and cooperation when introducing ICT solutions and online services to citizens. As part of a larger qualitative, multi-country comparison, this article analyses the Estonian approach to electronic governance (eGovernance) and inter-governmental cooperation. Initial findings highlight the strength of the Estonian tradition of politically driven and motivated public sector modernisation, a consensus seeking and inter-governmental approach to eGovernment, trust between actors, the role of informal networks and cooperation with the private sector. The Estonian case thus supports academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making. While successful in relation to ICT infrastructure, standards, rollout to key enablers and internet voting (iVoting), the article highlights the potential benefits of formalising informal networks and streamline the governance model to minimize the risk of failure if consensus cannot be reached, if personal and institutional capacities and contacts does not exist. UNBIS Thesaurus EVALUATION
ESTONIA
E-GOVERNMENTKeyword e-Governance
e-Service
use
inter-governmental
corporationCopyright Holder ACM Press Copyright Year 2017 Copyright type All rights reserved ISBN 9781450353 DOI 10.1145/3085228.3085284 -
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