Implanting IT Applications in Government Institutions: A Process Model Emerging from a Case Study in a Medium-Sized Municipality

Reascos, Irving, Carvalho, João and Bossano, Sonia, "Implanting IT Applications in Government Institutions: A Process Model Emerging from a Case Study in a Medium-Sized Municipality" 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, 2019/04/03-05.

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    Author Reascos, Irving
    Carvalho, João
    Bossano, Sonia
    Title Implanting IT Applications in Government Institutions: A Process Model Emerging from a Case Study in a Medium-Sized Municipality
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2019-05
    Place of Publication New York
    Publisher ACM Press
    Pages 80-85
    Title of Event 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019)
    Date of Event 2019/04/03-05
    Place of Event Melbourne
    Language eng
    Abstract Organizations of any kind, including companies and government institutions, understand the need to incorporate information technologies (IT) to improve internal and external communication, faster access to information, modernize decision making and provide better service to their customers. Integrating IT into operations and management requires changes at various levels of the organization (services, processes, forms of work, technology and organizational structure) and brings up several challenges. Considering the level of maturity of existing IT solutions, the acquisition and implantation of ready-to-use software applications is, nowadays, a standard way of gaining access to IT solutions. However, there is a lack of models to guide this process. The objective of this article is to propose such a model. The proposed model is grounded on the findings of a case study carried out in medium size municipality that recently went through the implantation process of an ERP IT application. The study allowed to identify critical features in different facets of the implantation process. The study mainly involved interviews with key participants in the process. The model proposed in this article emerged during this study and accounts for the issues and concerns identified.
    Keyword model
    digitalization
    Odoo
    government
    integration
    framework for implantation
    implementation
    municipality
    Copyright Holder ACM Press
    Copyright Year 2019
    Copyright type All rights reserved
    ISBN 9781450366441
    DOI 10.1145/3326365.3326376
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    Created: Tue, 21 May 2019, 23:00:20 JST by Mario Peixoto on behalf of UNU EGOV