Implanting IT Applications in Government Institutions: A Process Model Emerging from a Case Study in a Medium-Sized Municipality
Reascos, Irving, Carvalho, João and Bossano, Sonia, "Implanting IT Applications in Government Institutions: A Process Model Emerging from a Case Study in a Medium-Sized Municipality" 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, 2019/04/03-05.
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Sub-type Conference paper Author Reascos, Irving
Carvalho, João
Bossano, SoniaTitle Implanting IT Applications in Government Institutions: A Process Model Emerging from a Case Study in a Medium-Sized Municipality Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV) Publication Date 2019-05 Place of Publication New York Publisher ACM Press Pages 80-85 Title of Event 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019) Date of Event 2019/04/03-05 Place of Event Melbourne Language eng Abstract Organizations of any kind, including companies and government institutions, understand the need to incorporate information technologies (IT) to improve internal and external communication, faster access to information, modernize decision making and provide better service to their customers. Integrating IT into operations and management requires changes at various levels of the organization (services, processes, forms of work, technology and organizational structure) and brings up several challenges. Considering the level of maturity of existing IT solutions, the acquisition and implantation of ready-to-use software applications is, nowadays, a standard way of gaining access to IT solutions. However, there is a lack of models to guide this process. The objective of this article is to propose such a model. The proposed model is grounded on the findings of a case study carried out in medium size municipality that recently went through the implantation process of an ERP IT application. The study allowed to identify critical features in different facets of the implantation process. The study mainly involved interviews with key participants in the process. The model proposed in this article emerged during this study and accounts for the issues and concerns identified. Keyword model
digitalization
Odoo
government
integration
framework for implantation
implementation
municipalityCopyright Holder ACM Press Copyright Year 2019 Copyright type All rights reserved ISBN 9781450366441 DOI 10.1145/3326365.3326376 -
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