Mobile Applications in Central Government of Brazil and Portugal

Dutra, Débora and Soares, Delfina, "Mobile Applications in Central Government of Brazil and Portugal" 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, 2019/04/03-05.

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  • Sub-type Conference paper
    Author Dutra, Débora
    Soares, Delfina
    Title Mobile Applications in Central Government of Brazil and Portugal
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2019-05
    Place of Publication New York
    Publisher ACM
    Pages 86-92
    Title of Event 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019)
    Date of Event 2019/04/03-05
    Place of Event Melbourne
    Language eng
    Abstract This research aims to explore how central governments of Brazil and Portugal are using mobile applications to offer services to citizens. To this end, 12 APPs were analysed in Brazil (which provide 25 services) and 20 APPs in Portugal (which provide 22 services) based on the following set of criteria: Service coverage; Service category; Service area; Number of services provided by the APP, Number of installations, Availability in APP stores, Access key. The main results show that in Brazil the area of government with the greatest number of services provided through APPs is Social Security; that 60% of services can be carried out entirely via APP; that almost 90% of the services offered through APPs are in the interactive stage and that the same APP offers several services. In Portugal, three areas of government stand out in the provision of mobile services: Social Support and Health; Recreation; Citizenship and Documentation, which together account for 77% of APPs offered. The vast majority of services offered by APPs are in the interactive stage (50%) or the informational and educational stage (36%), and typically most of the APPs in Portugal provide just one service.
    UNBIS Thesaurus E-GOVERNMENT
    Keyword m-Government
    mobile public services
    Copyright Holder ACM Press
    Copyright Year 2019
    Copyright type All rights reserved
    ISBN 9781450366441
    DOI 10.1145/3326365.3326377
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    Created: Tue, 21 May 2019, 19:19:57 JST by Mario Peixoto on behalf of UNU EGOV