The Digital Divide: The Impact of Internet Price-Quality on Online Service Use in Europe since 2008

Nielsen, Morten, Rohman, Ibrahim and Lopes, Nuno, "The Digital Divide: The Impact of Internet Price-Quality on Online Service Use in Europe since 2008" EGOV-CeDEM-ePart 2018, Krems, 2018/09/03-05.

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Conference Publication
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UNU-EGOV Conference Publications

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  • Sub-type Conference paper
    Author Nielsen, Morten
    Rohman, Ibrahim
    Lopes, Nuno
    Title The Digital Divide: The Impact of Internet Price-Quality on Online Service Use in Europe since 2008
    Event Series Proceedings of the International Conference EGOV-CeDEM-ePart 2018
    Publication Date 2018-09
    Place of Publication Krems
    Publisher Edition Donau-Universität Krems
    Pages 49-59
    Title of Event EGOV-CeDEM-ePart 2018
    Date of Event 2018/09/03-05
    Place of Event Krems
    Language eng
    Abstract This research paper explores the following question: What is the influence of the relative price-quality ratio of Internet access in Europe and does this affect the use of Internet content like online commerce, Internet banking, and public-sector service offers online? To answer this question, the paper uses ITU data from 34 European countries between 2008 and 2015, to run a number of correlations. The aim is to grasp the potential tendencies and associations between aspects which could affect the digital divide and Internet usage. The correlation coefficients show that the persistent digital divide is caused by the relative price of the Internet access, thus confirming previous analysis on the divide between regions, countries and socio-economic groups. For the broadband policy in Europe, this emphasises that broadband access and infrastructure provision may require a different level of spending, as Internet usage is less sensitive with higher speed. Fostering Internet usage (e.g., for government online services) may require relatively lower speed level, with mobile Internet being a substitute. It also indicates the need to better perform Public-Private-Partnerships (PPP) for the deployment of mobile infrastructures so that public services delivery can be accessed through mobile. While focusing on Europe, the results bring nuances to past research and is relevant to developing countries.
    UNBIS Thesaurus PRICES
    SPEED
    DIGITAL DIVIDE
    Keyword Access
    Use
    Quality
    Copyright Holder The Authors
    Copyright Year 2018
    Copyright type Creative commons
    ISBN 9783903150225
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    Created: Thu, 18 Oct 2018, 19:53:08 JST by Mario Peixoto on behalf of UNU EGOV