Characterization of the IST function in Municipalities: A framework and an instrument

Almeida, Inês and Soares, Delfina, "Characterization of the IST function in Municipalities: A framework and an instrument" 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018), Galway, 2018/04/04-06.

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  • Sub-type Conference paper
    Author Almeida, Inês
    Soares, Delfina
    Title Characterization of the IST function in Municipalities: A framework and an instrument
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2018-07
    Place of Publication New York
    Publisher ACM Press
    Pages 715-717
    Title of Event 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018)
    Date of Event 2018/04/04-06
    Place of Event Galway
    Language eng
    Abstract Information Systems and Technologies (IST) assume a fundamental role in organizations, being a critical factor for their economic development and the creation of value. IST may even be a fundamental requirement for the survival of organizations, either private or public. Portuguese municipalities are not an exception to this reality. Since the 80s, Portuguese municipalities have been adopting IST to transform and improve their internal operations, and the way they interact with citizens and other stakeholders. Municipalities do now recognize IST as a key enabler for the delivery of better services and, consequently, to improve the quality of life of their citizens. However, each municipality has been using and implementing IST in very different ways, leading to differences in the IST maturity level reached by each municipality. This research aims at developing a framework and an instrument – a questionnaire – that may be used to provide a detailed characterization of the IST function in municipalities. The application of such instrument in the context of one municipality, or to a set of municipalities, will provide valuable information to inform national and local policy-makers’ decision processes as well as local IST managers’ activities.
    Keyword Management of information systems
    Municipalities
    IST characterization
    IST function
    Copyright Holder ACM Press
    Copyright Year 2018
    Copyright type All rights reserved
    ISBN 9781450354219
    DOI 10.1145/3209415.3209505
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    Created: Wed, 08 Aug 2018, 19:46:33 JST by Mario Peixoto on behalf of UNU EGOV