Decision-making factors for the provision of mobile government solutions

Dutra, Débora and Soares, Delfina, "Decision-making factors for the provision of mobile government solutions" 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018), Galway, 2018/04/04-06.

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  • Sub-type Conference paper
    Author Dutra, Débora
    Soares, Delfina
    Title Decision-making factors for the provision of mobile government solutions
    Event Series International Conference on Theory and Practice of Electronic Governance (ICEGOV)
    Publication Date 2018-07
    Place of Publication New York
    Publisher ACM Press
    Pages 706-708
    Title of Event 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018)
    Date of Event 2018/04/04-06
    Place of Event Galway
    Language eng
    Abstract The outstanding widespread and adoption of mobile devices all over the planet makes this platform of communication an important means for providing public services to citizens. While mobile services (m-services) seems to be the right way to proceed, the decision to “go mobile” is not as easy to make as it may seem. Indeed, many different factors may affect the decision about (i) to provide or not m-services to citizens, (ii) how to provide them, and (iii) how to prioritize m-services to be offered. To know and be aware of all these aspects is of central relevance for government decision-makers. The aim of this research is to identify and characterize the factors that should be considered when deciding about the provision of public m-services through mobile platforms. By exploring and analyzing the context of the provision of mobile public services to citizens in Brazil and Portugal, a decision model for the implementation of such services will be developed.
    UNBIS Thesaurus E-GOVERNMENT
    Keyword m-Government
    Mobile public services
    Copyright Holder ACM Press
    Copyright Year 2018
    Copyright type All rights reserved
    ISBN 9781450354219
    DOI 10.1145/3209415.3209500
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    Created: Wed, 08 Aug 2018, 19:36:51 JST by Mario Peixoto on behalf of UNU EGOV