Governance and Online Service Delivery: The Danish Case
Nielsen, Morten M., "Governance and Online Service Delivery: The Danish Case" Joint Proceedings of IFIP EGOV-ePart 2016, Guimarães, 2016/09/05-08.
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Conference Publication
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Sub-type Conference paper Author Nielsen, Morten M. Title Governance and Online Service Delivery: The Danish Case Event Series IFIP EGOV-ePart Conference Publication Date 2016-09 Place of Publication Amsterdam Publisher IOS Press Pages 10 Title of Event Joint Proceedings of IFIP EGOV-ePart 2016 Date of Event 2016/09/05-08 Place of Event Guimarães Language eng Abstract ICT enabled public sector reform and service delivery is actively researched in both classical Public Administration, Information System Management, and eGovernment literature. Multiple studies, research projects, and benchmarking efforts nonetheless highlight gaps in the current literature, not least in the eGovernment maturity models. Research points to a limited understanding of public service delivery technology as well as the role of governance, cross-governmental decision making, and cooperation when introducing ICT solutions and online services to citizens. Summarising the weaknesses, this article develops a qualitative multi-country case study methodology and applies it to Denmark. Initial findings highlight the strength of the Danish cross-governmental and consensus seeking approach to eGovernance. The article concludes with suggestions for an adapted methodology and aspects requiring further research. Keyword eGovernance
eGovernment
eService
inter-governmental corporation
case study
DenmarkCopyright Holder IOS Press Copyright Year 2016 Copyright type Creative commons ISBN 9781614996 DOI 10.3233/978-1-61499-670-5-180 -
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