Governance and Online Service Delivery: The Danish Case

Nielsen, Morten M., "Governance and Online Service Delivery: The Danish Case" Joint Proceedings of IFIP EGOV-ePart 2016, Guimarães, 2016/09/05-08.

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Conference Publication
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UNU-EGOV Conference Publications

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  • Sub-type Conference paper
    Author Nielsen, Morten M.
    Title Governance and Online Service Delivery: The Danish Case
    Event Series IFIP EGOV-ePart Conference
    Publication Date 2016-09
    Place of Publication Amsterdam
    Publisher IOS Press
    Pages 10
    Title of Event Joint Proceedings of IFIP EGOV-ePart 2016
    Date of Event 2016/09/05-08
    Place of Event Guimarães
    Language eng
    Abstract ICT enabled public sector reform and service delivery is actively researched in both classical Public Administration, Information System Management, and eGovernment literature. Multiple studies, research projects, and benchmarking efforts nonetheless highlight gaps in the current literature, not least in the eGovernment maturity models. Research points to a limited understanding of public service delivery technology as well as the role of governance, cross-governmental decision making, and cooperation when introducing ICT solutions and online services to citizens. Summarising the weaknesses, this article develops a qualitative multi-country case study methodology and applies it to Denmark. Initial findings highlight the strength of the Danish cross-governmental and consensus seeking approach to eGovernance. The article concludes with suggestions for an adapted methodology and aspects requiring further research.
    Keyword eGovernance
    eGovernment
    eService
    inter-governmental corporation
    case study
    Denmark
    Copyright Holder IOS Press
    Copyright Year 2016
    Copyright type Creative commons
    ISBN 9781614996
    DOI 10.3233/978-1-61499-670-5-180
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    Created: Fri, 18 Nov 2016, 03:09:13 JST by Mario Peixoto on behalf of UNU EGOV