Rapid development of electronic public services: a case study in electronic licensing service

Janowski, Tomasz, Ojo, Adegboyega and Estevez, Elsa, "Rapid development of electronic public services: a case study in electronic licensing service" 8th Annual International Digital Government Research Conference (DG.O 2007), Philadelphia, 2007.

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  • Sub-type Conference paper
    Author Janowski, Tomasz
    Ojo, Adegboyega
    Estevez, Elsa
    Title Rapid development of electronic public services: a case study in electronic licensing service
    Publication Date 2007
    Place of Publication Philadelphia
    Publisher Digital Government Research Center
    Pages 1
    Title of Event 8th Annual International Digital Government Research Conference (DG.O 2007)
    Date of Event 2007
    Place of Event Philadelphia
    Language eng
    Abstract

    The availability of Electronic Public Services (EPS) is essential for achieving meaningful e-Government. As governments deliver many services to citizens, businesses and other customers, making all these services available online requires a systematic and rigorous approach. A crucial element in this approach is the availability of an Infrastructure to enable rapid EPS development. This demo presents an Electronic Licensing (e-Licensing) Service developed upon a prototype Software Infrastructure for EPS. The Infrastructure comprises: (1) frameworks for design of Front-Office and Back-Office applications, (2) services for workflow management and cross-agency messaging, and (3) an Infrastructure Management Service. The demo shows the process of developing an EPS upon the EPS Infrastructure and demonstrates the various use cases of the e-Licensing application rapidly developed upon the Infrastructure. This work was done in the context of the e-Macao Project, funded by the Government of Macao SAR to build a foundation for e-Government in Macao.

    Copyright Holder Digital Government Research Center
    Copyright Year 2007
    Copyright type All rights reserved
    ISBN 1595935991
    DOI 10.1145/1248460.1248525
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    Created: Thu, 25 Jun 2015, 10:39:53 JST