Building theoretical foundations for electronic governance benchmarking
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Sub-type Conference paper Author Ojo, Adegboyega
Janowski, Tomasz
Estevez, ElsaTitle Building theoretical foundations for electronic governance benchmarking Publication Date 2011 Place of Publication Delft Publisher Springer Pages 12 Title of Event 10th IFIP Annual EGOV Conference Date of Event 2011/08-09/28-02 Place of Event Delft Language eng Abstract The success of the electronic governance (EGOV) benchmarking has been limited so far. Lacking a theory to integrate existing conceptualizations has made the acquisition and sharing of knowledge produced by different benchmarking exercises difficult. In order to address this problem, this paper: 1) explains the nature of the EGOV benchmarking activity though a wellestablished theoretical framework - Activity Theory, 2) applies the framework to carry out a mapping between a number of existing EGOV benchmarking conceptualizations, 3) develops an unified conceptualization based on these mappings and 4) validates the resulting model though a real-life national EGOV strategy development project. The use of the Activity Theory in the paper has enabled defining and relating initial dimensions of the EGOV benchmarking activity, and mapping the dimensions present in existing conceptualizations. This not only created a unifying theoretical basis for conceptualizing the EGOV benchmarking activity but allowed learning from and integrating existing conceptualizations. The work impacts on the EGOV benchmarking practice by enabling a logical design of the activity, and contextually correct understanding of existing EGOV benchmarking results with respect to their intended usage.
Copyright Holder Springer Copyright Year 2011 Copyright type All rights reserved ISBN 9783642228773 DOI 10.1007/978-3-642-22878-0_2 -
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