Knowledge Transfer and the Services Sector in the Context of the New Economy

Cowan, Robin, Soete, Luc and Chervonnaya, Oxana (2001). Knowledge Transfer and the Services Sector in the Context of the New Economy. UNU-MERIT Research Memoranda. UNU-MERIT.

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  • Sub-type Working paper
    Author Cowan, Robin
    Soete, Luc
    Chervonnaya, Oxana
    Title Knowledge Transfer and the Services Sector in the Context of the New Economy
    Series Title UNU-MERIT Research Memoranda
    Volume/Issue No. 21
    Publication Date 2001
    Publisher UNU-MERIT
    Language eng
    Abstract This paper examines the processes of knowledge transfer in the services sector in the economic reality, increasingly affected by the use of information and communication technologies. An important focus is to explore whether the knowledge transfer channels, traditionally used in manufacturing, can also be made use of in services. To this end, the authors examine the specificity of services with respect to the nature of their output, degree of customer participation in the production process, degree of simultaneity of production and consumption, and study its effect on knowledge transfer. It turns out that in services the following transfer channels are highly important: foreign direct investment, training and producer-consumer two-way knowledge transfer, whereas for manufacturing links with academy and patents are very significant. It is underlined that the characteristics of knowledge holders and knowledge recipients are very important for the process of knowledge transfer. The paper also contains recommendations for policy-making in relation to the knowledge transfer in the Dutch services sector in the context of new economy.
    Copyright Year 2001
    Copyright type All rights reserved
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